OnlineIVR

How It Works IVR ?

Manage your Call Online | Call Reporting | Call Recoding | Call Forwarding

Customer care call centers and help desk services can utilize Interactive Voice Response (IVR), an automated platform that lets computers interact with humans via voice and tones entered through a keypad. This can essentially save cost of operations and also increase security in the calls.When a person connects to a call, they will be guided to the menu options and asked the numbers to dial into the device.

IVR Virtual Receptionist

In Virtual Call Center / Virtual Receptionist, you can Setup a Voice Message as Introduction with Options of Pressing key Option 1, 2, 3, 4, & so on..

Then Configure phone numbers to each option number. Now when your Client calls your Virtual Number your Recorded Voice Message is broadcasted to him with Key-in Options like in EPABX, the Client when Presses Option Key our IVR Server dials outbound call to your option number and connects you with your client calling your Virtual Number. Both of you start talking. Isn't it great? You save huge cost of setup a Reception with EPABX. You are charged for all outgoing calls per 30 sec. basis.
So SAVE Infrastructure, Setup & Maintenance Cost.